Simplifying Complex Authorizations, Reducing Denials

Clinical Documentation
Integrity Services

Ensure accurate clinical documentation to support precise coding, compliant billing, and optimal reimbursement with (CDI) services.

Overview

Healthcare providers face significant challenges when it comes to documenting services in patient medical records. This documentation plays a critical role across the organization—for reimbursement, compliance, patient care management, quality reporting, and more.

Accurate, complete, and consistent documentation is essential to support precise coding and billing. A well-designed Clinical Documentation Integrity (CDI) program is key to achieving this and driving improved financial and clinical outcomes.

Our comprehensive CDI services are tailored to both inpatient and outpatient care settings. Through a strategic combination of retrospective, prospective, and concurrent reviews, we deliver precision and specificity in clinical documentation that supports the full patient story.
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Services Provided

We conduct retrospective, concurrent, and prospective reviews of clinical documentation to identify missing or unclear information, initiate physician queries, and recommend improvement opportunities—ensuring your documentation is accurate, complete, and ready for final coding.

Our Clinical Documentation Integrity (CDI) services include:

  • Concurrent medical record reviews to support timely and accurate claims submission

  • Proactive physician queries to clarify diagnoses, procedures, and clinical indicators

  • Follow-up on unanswered or delayed queries to prevent documentation gaps

  • DRG validation and resolution of POA discrepancies to ensure compliant and accurate reimbursement

  • Physician education and training on documentation best practices, regulatory requirements, and query response expectations

These services collectively improve the accuracy of coded data, reduce claim denials, and support proper reimbursement while promoting a culture of clinical documentation excellence.

Benefits

Deliver Precise Documentation

A strong Clinical Documentation Integrity (CDI) program goes beyond compliance—it’s a strategic driver of clinical accuracy, financial performance, and operational efficiency. By improving the quality and specificity of clinical documentation, healthcare organizations can realize a wide range of benefits

Ensure Appropriate Reimbursement

Maximize revenue by supporting accurate coding, DRG assignment, and charge capture—minimizing denials, rework, and payment delays.

Achieve Regulatory Compliance

Meet CMS and payer requirements with documentation that supports clinical validity, using technologies like AI, NLP, and ML to ensure consistency and compliance.

Enhance Operational Efficiency

Reduce administrative burden on clinicians and CDI teams through standardized processes, technology integration, and ongoing education.
Efficiency, Precision, and Performance with RCM

Clinical Administrative
Services

Outsourced clinical resources to ensure compliance, optimize reimbursement, and enhance patient care.

Clinical Prior Authorization Services

We assist in securing clinical authorizations for complex medical cases, including both prior (prospective) and concurrent authorizations, to ensure appropriate reimbursement and timely care delivery in alignment with payer contracts.

Clinical Integrity Services

Accurate coding depends on meaningful documentation that is complete, precise, and consistent. Implementing a well-designed Clinical Documentation Integrity (CDI) program can help you achieve these standards and enhance revenue outcomes for your organization.

Clinical Denials and Appeals

Healthcare providers face significant challenges managing clinical denials and appeals, which can affect timely and full payment for services rendered. Denials often stem from issues related to medical necessity, clinical validation, length of stay, or level of care, and may occur concurrently (while the patient is still admitted) or retrospectively (after discharge).

Physician Advisory Services

We also facilitate peer-to-peer reviews with insurance companies, enabling direct dialogue between our physicians and insurers’ medical professionals. This collaborative approach fosters transparency, improves communication, and builds mutual understanding of complex cases.
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Medical Coding Services

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